Entries by Editorial Staff

Direct-to-Customer: The need for dynamic supply chains

In a world that has been disrupted by a global pandemic and now a European conflict, we have seen firms execute years of digital transformation practically overnight. Putting the customer-first, companies have reevaluated their supply chains with focus on nearshoring, spreading supplier risk and relocating distribution centers. One of the surprising and unpredicted outcomes, driven by the customer-first priority, has been a move toward direct-to-customer (DTC) business models driving the need for dynamic supply chains.

Land the Frontside Flip to Create a “Customer-Present” Supply Chain

New York, April 4, 2022 The Digital Supply Chain Institute, a nonprofit applied research organization of The Center for Global Enterprise (CGE), today released pioneering research that provides an execution framework for transforming supply chains to meet the needs and demands of New Customers. In 2016, DSCI urged supply chain leaders to flip from focusing on the […]

Order-to-Cash: Managing for Success in Disruptive Times

Few business processes have as significant an impact on an organization and its customers as order-to-cash (O2C). It is the primary portal into how customers view their experience, and it influences a broad range of internal functions. Improvements to O2C processes can improve the customer experience and the organization’s operations.

Executive Summary: Managing Order-to-Cash for Success in Disruptive Times

Digital Supply Chain Institute and American Productivity & Quality Center (APQC) examined how 177 organizations manage and improve their end-to-end order-to-cash (O2C) processes during turbulent times. O2C has a broad impact within any organization. It is the primary touchpoint for customers and influences a range of internal functions. As such, improvements to O2C can lead to improvements in the customer experience and the organization’s operations. This article summarizes the in-depth Order-To-Cash: Managing for Success in Disruptive Times Report.

DSCI Launches Podcast Series with APQC

The Digital Supply Chain Institute (DSCI) is pleased to announce the launch of a five-part podcast series with APQC, a leading authority in benchmarking, best practices, and process improvement. The weekly podcast series will explore how businesses must transform and the critical role of supply chains in getting there. Each episode, typically between 15 and 20 […]

Data Stewardship and Governance in a Connected World

Supply chains are becoming powerful sources of data. Governance and stewardship are critical issues for business leaders. Fourth in a five-part series exploring the critical role of data in a digital supply chain.

Protecting Data in a Digital Supply Chain

In today’s interconnected world, data protection and cybersecurity are essential to manage supply chain risk. Fifth in a five-part series exploring the critical role of data in a digital supply chain transformation.

The Digital Supply Chain Runs on Data

An effective Digital Supply Chain requires the creation of new data models that organize new sources of data and establish new data relationships. Second in a five-part series exploring the critical role of data in a digital supply chain transformation.