The Digital Supply Chain Institute is proud to release pioneering research that provides an execution framework for transforming supply chains to meet the needs and demands of New Customers.
In 2016, DSCI urged supply chain leaders to flip from focusing on the back end of the business to the front side—the customer side. We call this a “Frontside Flip (FSF),” a customer-centric model that integrates supply and demand by breaking down the silos between the supply chain, marketing, product development, and data/IT functions to accelerate the transformation to a digital supply chain.